Frequently Asked Questions
HOW SHOULD I TAKE CARE OF MY NECKLACE / EARRINGS?
Our products are pretty easy on maintenance. Below are some care tips:
- Do not wash, soak or scrub necklace/earrings.
- For stains, use cloth and gently wipe with stain remover.
- Air-dry necklace / earrings after wearing to remove any odour. Use fabric freshener sparingly.
- Store necklace / earrings in original bag to prevent it from entangling with other accessories.
HOW DO YOU SHIP MY ORDERS?
We provide free Registered Postage for all purchases within Singapore.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
Buyers who ship their orders within Singapore should expect to receive their orders within three (3) to five (5) working days upon payment verification depending on the volume of orders received.
A tracking number will be emailed to you once your package has been accepted by the local Post Office. In the rare occasions that there is a delay in delivery, we hope to seek your understanding that it is beyond our control at this point, and we will do our best to provide updates on the package.
We currently do not accommodate to overseas purchases, but we are definitely working on it!
WHAT HAPPENS IN THE EVENT OF RETURNS / EXCHANGES
Due to the small nature of our store, we regret to say that we do accept returns or exchanges. However, we will do our best to resolve any discrepancies.
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